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Can I unlicensed a stock photo?

New Here ,
May 15, 2017 May 15, 2017

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Hello,

I accidently licensed photo #78304054 when I meant to save it as a preview in my library. Is there any way to undo that?

Thank you,

Samantha

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Adobe Employee , May 16, 2017 May 16, 2017
Hi Scwoodruff, I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned that you have licensed an image accidentally, I've added an image credit to your account so that you can license a different image instead.Hope that helps.Feel free to update the thread for any other concern.RegardsKanika

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Adobe Employee ,
May 16, 2017 May 16, 2017

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Hi Scwoodruff,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned that you have licensed an image accidentally, I've added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other concern.

Regards

Kanika

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New Here ,
May 16, 2017 May 16, 2017

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Good Morning Kanika,

Thank you so much for your help.

Samantha

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Adobe Employee ,
May 16, 2017 May 16, 2017

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Good morning!

You're welcome.

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New Here ,
Oct 21, 2017 Oct 21, 2017

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Please help,

I didn't know will cost me money to unlicensed stock photo since it is free for a month. I am a begginer and I licensed a photo. How can I get my money back?

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Hi Vasilica,

The 10 images free offer works when you subscribe to a Stock plan and we do not charge you the first month which means that you have 10 images in your account for free.

Unfortunately, the image which you have accidentally licensed cannot be unlicensed.

Would you mind sharing the File ID/ image ID so that I can help you further.

Regards,

Twarita

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Explorer ,
Aug 27, 2018 Aug 27, 2018

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Would you please add a confirmation dialog?  The icon shows "add to cart".  So it looks like you are adding to your cart, NOT that you are making a final, non-refundable purchase.

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Adobe Employee ,
Aug 27, 2018 Aug 27, 2018

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Hi there,

Please see the response in thread: Licensed the wrong image

Regards,

Twarita

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