Can't by trial package

[Rena5C42]

Today, i try buy free 10 download package but when i submit payment i see error "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help.". My credit card current is working and not any issue with banking (I has call my bank for checking it).

[WendellaBee · Accepted solution]

The community forum would not be able to provide you with a reason for this message. Here is the link for support: https://helpx.adobe.com/contact.html