Can't cancel adobe stock membership

[mariao95420348]

Hello,
I am unable to cancel my adobe stock membership,
There is no cancel button, I don't use this membership at all after the free trial,
And I still need to pay every month, and there is no way to cancel.

I wish to cancel as soon as possible! Hope someone can help me.

[twaritar3263062]

Hi Maria,

Sorry to hear that you are facing issues while cancelling your Adobe Stock.

I have checked your account details and noticed that you had signed up for Adobe Stock services on 22 Aug 2018.

Have you tried the steps as mentioned in the help document Cancel your Adobe Stock membership in order to cancel your subscription?

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

In case you are unable to contact our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Also, please refer to Adobe Subscription and Cancellation Terms | Adobe for more information.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[mariao95420348]

Hello, I already tried all of the options, could you just cancel it for me? It's getting frustrating, and i can't reach any support. Just cancel my subscription Please.

[twaritar3263062 · Accepted solution]

Maria,

Please check your private message.

Regards,

Twarita

[rommel26751034pd5h]

PLEASE CANCEL  MY MONTHLY SUBSCRITIONS DONT WANT IT ANYMORE I WANT FULL REFUND .....

[rommel26751034pd5h]

PLEASE CANCEL ANY FURTHER DEDUCTION IN MY ACCOUNT DONT WANT IT ANY MORE NO MORE SUBSCRIPTION OR MEMBERSHIP EITHER OF IT JUST CANCEL IT I NEED REFUND ITS NOT WORTH TO PAY IT MONTHLY!!!!

[Jill_C]

You have resurrected a post that is over 4 years old and are shouting at us (ALL CAPS). The Contributors on this forum are not Adobe employees and we are not able to help you with any account problems. Follow the instructions on the following Help page:
https://helpx.adobe.com/stock/kb/manage-stock-membership.html

If you are unable to accomplish your goal by following the instructions, you can scroll to the bottom of that Help page and click on the "Contact Us" link.

[Abambo]

Hi @rommel26751034pd5h ,

All Caps is considered in net etiquette as shouting and rude. In adition it is less easy to read. 

If you want to cancel you can do so, by going to https://account.adobe.com/plans, click manage plan and cancel.

If you need help, you can contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

(I will lock this thread now)