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can't cancel stock subscription

New Here ,
Nov 17, 2018 Nov 17, 2018

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Hi,

I tried to cancel but it shows the error message to cancel like below.

There was a problem processing your request.

If the issue persists, please contact Customer support.

it's been a month and I don't use it. I have to cancel today but chat is closed, phone isn't open sat. and keep showing this message and can't canecel by myself!!!!

HELP ME!!!!!!

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Adobe Employee , Nov 29, 2018 Nov 29, 2018
Hi Noah,Sorry for the trouble it has caused to you.Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Nov 19, 2018 Nov 19, 2018

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Hello N.E.,

Thank you for bring this to our attention. I'll report this and get back to you when I have more info for you.

EBQ

EBQ

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hi N.E.,

I apologize for the delay at getting back to you and I realize that your subscription has renewed when you were trying to cancel before the renewal occurred. twaritar3263062​ can assist you further with this issue.

EBQ

EBQ

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hi Noah,

Sorry for the trouble it has caused to you.

Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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