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Hi,
I tried to cancel but it shows the error message to cancel like below.
There was a problem processing your request.
If the issue persists, please contact Customer support.
it's been a month and I don't use it. I have to cancel today but chat is closed, phone isn't open sat. and keep showing this message and can't canecel by myself!!!!
HELP ME!!!!!!
Hi Noah,
Sorry for the trouble it has caused to you.
Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hello N.E.,
Thank you for bring this to our attention. I'll report this and get back to you when I have more info for you.
EBQ
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Hi N.E.,
I apologize for the delay at getting back to you and I realize that your subscription has renewed when you were trying to cancel before the renewal occurred. twaritar3263062​ can assist you further with this issue.
EBQ
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Hi Noah,
Sorry for the trouble it has caused to you.
Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita