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***CAN'T CONTACT CUSTOMER SUPPORT ***

New Here ,
Apr 23, 2019 Apr 23, 2019

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I've been trying to contact customer support for weeks now, and i cant manage to do so like i had before?

They still have the customer chat "talk to real people" button, however it does not lead you to the pop up window that used to appear?

Is it me or are any others having issues, and if so how would i go about contacting them?

(I need to contact them as i had 93 photos available on my adobe stock, and now nothing??,  i really need the photos 😧 )

Thank you!!! 😃

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correct answers 1 Correct answer

Adobe Employee , Apr 24, 2019 Apr 24, 2019
Hi Lily,I'm sorry that you're unable to reach support even after multiple attempts however I was able to check your account and it seems that you've cancelled all your Stock plans because if which your unused licenses have been forfeited as per the FAQ: Common Questions about plans, purchasing, and availability, Adobe Stock If you still wish to reach the support, please feel free to respond to the post and we can arrange a callback for you regarding the issue.Regards,Sheena

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Adobe Employee ,
Apr 24, 2019 Apr 24, 2019

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Hi Lily,

I'm sorry that you're unable to reach support even after multiple attempts however I was able to check your account and it seems that you've cancelled all your Stock plans because if which your unused licenses have been forfeited as per the FAQ: Common Questions about plans, purchasing, and availability, Adobe Stock

If you still wish to reach the support, please feel free to respond to the post and we can arrange a callback for you regarding the issue.

Regards,

Sheena

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New Here ,
Apr 26, 2019 Apr 26, 2019

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Hello, yes i'd like to be contacted. Today any time? How would we get in contact? How would do i reach you?

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New Here ,
Sep 30, 2019 Sep 30, 2019

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Did this work out? How?

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Community Beginner ,
Jul 06, 2020 Jul 06, 2020

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I have the same problem. They need to improved the web site. Also the Latin America website if you clic on that its always saying that no one is working. 

They dont have a phonoe number. Im solvin one problem at the time, because they cant to it at the same time and its always the same. 

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi Mariancervantes,

If your issue is not solved by the correct answer provided then please start a new thread for your issue. This would be the best practice for you to have your issue resolved.

 

EBQ

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New Here ,
Nov 06, 2020 Nov 06, 2020

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hi i am in need of customer support and would like to be contacted anytime today! this is very frustrating...

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New Here ,
May 19, 2021 May 19, 2021

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Having the same problem ! Can't get to customer support following the guidelines...just takes me round and round to the starting point ! I am stuck on several problems !!

 

I'm going to cancel this subscription if it is so hard to talk to a human !!!

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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