Can't download asset from Adobe Stock

[default32204478tqphci]

I tried to download free assets on Adobe Stock. After pressing the "License" button, the button was stuck in the loading mode, and an error occurred in the devtools:

[Abambo · Accepted solution]

Check with a different browser.

[default32204478tqphci]

I've tried with Chrome, Safari, and Edge, same situation, all not working.

[Abambo]

What is your region?

Did you try also a different network (home vs office vs cell phone)?

Did you try a different computer?

[default32204478tqphci]

I'm in Taiwan. I tried different networks and devices, can't download the assets.

[Abambo]

I did try stock now, and it worked fine. I had no trouble. Is this your first time you tried to access stock?

[Liza5C0C]

@default32204478tqphci Apologies for the inconvenience. I've reported this issue to the team. I'll update once I hear back. 

[Liza5C0C]

We regret any inconvenience cuased. The issue pertains to users in Taiwan, and our team is dedicated to resolve it as soon as possible. 

[default32204478tqphci]

Glad to hear that, thanks for replying.

[EvilBug1 · Accepted solution]

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

[rachelg57812455]

Unfortunately the problem is NOT fixed. I can;t seem to get any helo from the Chat. Is anyone from Adobe out there able to assist? I still can't load my stock assets, including ones I have paid for. They say it is a known issue but won't offer any help on timelines. Very disappointing.

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[rachelg57812455]

Thank you. I did chat with two different people but neither were able to assist. They said they would have someone from their technical support contact me, but didn't give a timeframe.

[Abambo]

Sorry for that Rachel. It's the weekend now, and @EvilBug1 is probably not working presently. I'm sure that on Monday they will wave a look into this and your chat with support.

[rachelg57812455]

Thank you so much for responding in this chat, and the other. Hopefully someone from Adobe tech support will be able to jump in tomorrow.