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Can't download Stock image

New Here ,
Jan 28, 2019 Jan 28, 2019

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I have an enterprise account with 10 free images, and when I try to "License & Save to Computer" I get this forever:

I've tried wifi and wired connections. Any ideas here, or do I need to find out through my company?

Thanks!

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Adobe Employee , Feb 18, 2019 Feb 18, 2019
Hi Eve,Please see the private message which I've sent.Regards,Sheena

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Adobe Community Professional ,
Jan 28, 2019 Jan 28, 2019

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Adobe Employee ,
Feb 15, 2019 Feb 15, 2019

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Hi Eve,

Sorry for a delay in response.

Regarding the issue here, I would recommend trying a different web browser or reset the current one and try to download the image.

Please let us know if that helps!

Regards,

Twarita

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Adobe Employee ,
Feb 18, 2019 Feb 18, 2019

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Hi Eve,

Please see the private message which I've sent.

Regards,

Sheena

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