Can't import paid template onto sequence

[alyseg51460878]

I'm trying to add this https://stock.adobe.com/uk/templates/fireworks-titles-2/208445705 template onto a sequence on premiere pro 2019. When I drag the software immediately says it is not responding and crashers. Can someone help? Bit dissapointed as I paid for this template... 

[Peru Bob]

Do other templates work?

Have you had any other crashes?

[alyseg51460878]

Most of the free ones work - have similar problems with others e.g. autumnal foilage one. This is the first template I have purchased

[Peru Bob]

I'm goin to move this to the Stock forum.