Can't license photos

New Here ,
Apr 14, 2022 Apr 14, 2022

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"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

I get this error everytime, and it says I have no plan.

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Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 14, 2022 Apr 14, 2022
Hi @BlueFrozen, Could you please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature. The customer care team should check your information and can help you create a subscription. The...

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Hi @BlueFrozen,

 

Could you please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

The customer care team should check your information and can help you create a subscription. They may need to escalate your case to resolve it. Be sure to get a case number.

 

EBQ

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