Can't save assets to library, new to Adobe

New Here ,
Feb 23, 2022 Feb 23, 2022

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I just started using adobe and I'm trying to save templates for premier pro from stocks, but everytime I download it doesn't save my assets. I have nothing in my library on stocks or cc and I have not used weird characters for my library. I'm so confused on what to do.

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Asset Quality , Download , Troubleshooting

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Adobe Employee , Feb 23, 2022 Feb 23, 2022
Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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