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Can't subscribe / Problem on subscription form

New Here ,
Oct 15, 2022 Oct 15, 2022

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Hello,

when I try to subscribe to a subscription plan the form does not show all the spaces where to enter the data and I cannot continue, I have tried from different devices and browsers but nothing, I cannot go on. How can I do?

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correct answers 2 Correct answers

Community Expert , Oct 15, 2022 Oct 15, 2022

You do not need to enter a complete address. You need only to enter your postal code and optionally your VAT number.

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Community Expert , Oct 16, 2022 Oct 16, 2022

Sorry about that. All I could say is to contact Customer Service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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You need to select the type of your credit card first:

Abambo_0-1665833769591.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 15, 2022 Oct 15, 2022

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Already done it, still missing some form to write the address

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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You do not need to enter a complete address. You need only to enter your postal code and optionally your VAT number.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 15, 2022 Oct 15, 2022

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Then why this is happening? I have also tried paypal, mastercard, visa, nothing is working...:( Immagine 2022-10-15 201826.jpg

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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I have no idea. I tested the system 2 hours ago, and I could subscribe and cancel without a hassle. I'm however not in Italy, but in the Netherlands. I tried with a VISA card. It worked nicely.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 15, 2022 Oct 15, 2022

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Thank you for your help.

A friend of mine here in Italy tried to register, same story. It seems in Italy it's impossible to pay...

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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LATEST

Sorry about that. All I could say is to contact Customer Service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 15, 2022 Oct 15, 2022

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Immagine 2022-10-15 223242.jpgImmagine 2022-10-15 223403.jpg

Two different payament methods, same result. It's impossible to sign up

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New Here ,
Oct 15, 2022 Oct 15, 2022

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Same! I'm very annoyed.

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