Can't subscribe / Problem on subscription form

[Guest]

Hello,

when I try to subscribe to a subscription plan the form does not show all the spaces where to enter the data and I cannot continue, I have tried from different devices and browsers but nothing, I cannot go on. How can I do?

[Abambo]

You need to select the type of your credit card first:

[Guest]

Already done it, still missing some form to write the address

[Abambo · Accepted solution]

You do not need to enter a complete address. You need only to enter your postal code and optionally your VAT number.

[Guest]

Then why this is happening? I have also tried paypal, mastercard, visa, nothing is working...:( 

[Abambo]

I have no idea. I tested the system 2 hours ago, and I could subscribe and cancel without a hassle. I'm however not in Italy, but in the Netherlands. I tried with a VISA card. It worked nicely.

[Guest]

Thank you for your help.

A friend of mine here in Italy tried to register, same story. It seems in Italy it's impossible to pay...

[Abambo · Accepted solution]

Sorry about that. All I could say is to contact Customer Service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Guest]

Two different payament methods, same result. It's impossible to sign up

[Guest]

Same! I'm very annoyed.