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Can't use remaining credits

New Here ,
Jan 20, 2023 Jan 20, 2023

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Hi, I bought a pack of 5 credits and have used one some time ago. Now I'm trying to use the remaining ones  (they do show up at the top bar as 4 credits remaining) and I get this error message when I click the license button: No download packs available (download #532939300; license #1; license type #5; product #163166506; product key: /Applications/StockPT1, entitlement #24620263; member #24598889 / D91AB12D55AC4BC67F000101@AdobeID)

 

Can somebody help please?

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Plans and purchase

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Looks like this: https://community.adobe.com/t5/stock-discussions/adobe-stock-fehlermeldung-quot-no-download-packs-av...

 

I hope, @EvilBugQueen1 can do the same for you.

 

Else, you should be able to contact customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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@Enerton  Please clear your browser history and try again, I've cleared the issue blocking your credits.

EBQ

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