• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Cancel a subscription

New Here ,
Nov 15, 2018 Nov 15, 2018

Copy link to clipboard

Copied

I forgot to cancel my subscription and I was charged the second month. I paid (I agree with this fee), but now I have finished the project and wanted to quit. I did not know that an additional fee could be charged for it 184 euros When setting up an account, I have not seen this information. If I knew it, I would not start subscription. What can I do? I do not want to pay for something I do not use...

Views

214

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 15, 2018 Nov 15, 2018

Hi Damian,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.

Please check your private message for more information.

Regards,

Twarita

Votes

Translate

Translate
Adobe Employee ,
Nov 15, 2018 Nov 15, 2018

Copy link to clipboard

Copied

Hi Damian,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.

Please check your private message for more information.

Regards,

Twarita

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 16, 2018 Nov 16, 2018

Copy link to clipboard

Copied

Twarita thanks for your help - I will come back to your stock for sure on future project:-)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

Copy link to clipboard

Copied

You are welcome!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

Did you cancel the subscription eventurally? how? 

I am not used it at all, for curiousity, I have been charged monthly fee, but can't stop it. 

Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

LATEST

Cancel the Adobe stock subscription: https://helpx.adobe.com/lu_en/stock/kb/cancel-membership-subscription-stock.html

 

If you can't self cancel, contact Adobe customer support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started