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Cancel a subscription

New Here ,
Nov 15, 2018 Nov 15, 2018

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I forgot to cancel my subscription and I was charged the second month. I paid (I agree with this fee), but now I have finished the project and wanted to quit. I did not know that an additional fee could be charged for it 184 euros When setting up an account, I have not seen this information. If I knew it, I would not start subscription. What can I do? I do not want to pay for something I do not use...

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Adobe Employee , Nov 15, 2018 Nov 15, 2018
Hi Damian,Sorry to hear that.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018. Please check your private message for more information.Regards,Twarita

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Adobe Employee ,
Nov 15, 2018 Nov 15, 2018

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Hi Damian,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.

Please check your private message for more information.

Regards,

Twarita

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New Here ,
Nov 16, 2018 Nov 16, 2018

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Twarita thanks for your help - I will come back to your stock for sure on future project:-)

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Adobe Employee ,
Nov 16, 2018 Nov 16, 2018

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You are welcome!

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