Cancel license payment

[Ivan27120593fl9e]

I am on a 30 days trial and I downloaded an image. My credits were not used and I was charged. How can I cancel the payment.

Thanks

[Moderator moved the thread to the correct forum]

[Abambo · Accepted solution]

See here: Cancel your Adobe Stock membership.

You will be refunded for the charge, if you cancel in the 14-day cancellation period.

If you are past the 14-day cancellation period, you should contact Adobe customer care.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Ivan27120593fl9e]

Hi,

I think I downloaded a Premium image instead of a standard one, it's why my credits were not used, and I was charged. How can I unlicense unwanted images and get a refund.

This was the image 398006254

[WendellaBee]

Please contact customer care.

[Abambo]

If I'm correct you get asked to confirm the Premium image charge. You should pay attention to that.