Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Cancel my plan

New Here ,
Dec 03, 2018 Dec 03, 2018

I wish to cancel Adobe Stock as I did the trial intended to cancel, but forgot and was charged for one month.

I will not be able to need 10 assets as much as I had hoped.

There is no one replying to the chat that is offered at Adobe Stock

Please cancel immediately

304
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 04, 2018 Dec 04, 2018

Hi Robin,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

...
Translate
Community Expert ,
Dec 03, 2018 Dec 03, 2018

This is not Adobe customer service, it's a user-to-user community forum. We can't cancel your plan from here, but here's who to contact:

https://helpx.adobe.com/contact/support.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

Hi Robin,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2018 Dec 04, 2018
LATEST

Thanks for replying Twarita,

It is now all sorted.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines