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Cancel my plan

New Here ,
Dec 03, 2018 Dec 03, 2018

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I wish to cancel Adobe Stock as I did the trial intended to cancel, but forgot and was charged for one month.

I will not be able to need 10 assets as much as I had hoped.

There is no one replying to the chat that is offered at Adobe Stock

Please cancel immediately

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correct answers 1 Correct answer

Adobe Employee , Dec 04, 2018 Dec 04, 2018
Hi Robin,Sorry to hear that.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Enthusiast ,
Dec 03, 2018 Dec 03, 2018

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This is not Adobe customer service, it's a user-to-user community forum. We can't cancel your plan from here, but here's who to contact:

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Hi Robin,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 04, 2018 Dec 04, 2018

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Thanks for replying Twarita,

It is now all sorted.

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