Cancel picture purchase?

[mattiase20730580]

Hi!

I've just happened to buy an image in Adobe Stock by mistake.

Can you remove it so I still have my 3 pictures to download this month?

Regards,

Mattias

[mattiase20730580]

Picture number is #66004066

[twaritar3263062 · Accepted solution]

Hi Mattias,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[mattiase20730580]

Thank you for the help.

Regards,
Mattias

[twaritar3263062]

You are welcome!

[Tlacove5EE9]

Hello, I accidentaly licensed 1 Stock file, it is # 380547027. I have monthly plan - 40 assets, but this was premium image that was not covered by my monthly plan. I didn't use the image yet. Is it possible to cancel the purchase? Thanks.

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.