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Cancel picture purchase?

New Here ,
Jul 13, 2018 Jul 13, 2018

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Hi!

I've just happened to buy an image in Adobe Stock by mistake.

Can you remove it so I still have my 3 pictures to download this month?

Regards,

Mattias

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correct answers 2 Correct answers

Adobe Employee , Jul 13, 2018 Jul 13, 2018

Hi Mattias,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee , Sep 06, 2022 Sep 06, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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New Here ,
Jul 13, 2018 Jul 13, 2018

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Picture number is #66004066

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Adobe Employee ,
Jul 13, 2018 Jul 13, 2018

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Hi Mattias,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 14, 2018 Jul 14, 2018

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Thank you for the help.

Regards,
Mattias

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Adobe Employee ,
Jul 16, 2018 Jul 16, 2018

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You are welcome!

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Hello, I accidentaly licensed 1 Stock file, it is # 380547027. I have monthly plan - 40 assets, but this was premium image that was not covered by my monthly plan. I didn't use the image yet. Is it possible to cancel the purchase? Thanks.

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


EBQ

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