Cancel picture purchase?

New Here ,
Jul 13, 2018 Jul 13, 2018

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Hi!

I've just happened to buy an image in Adobe Stock by mistake.

Can you remove it so I still have my 3 pictures to download this month?

Regards,

Mattias

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2018 Jul 13, 2018
Hi Mattias,I see you have an Adobe account under the same ID as with forums.Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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New Here ,
Jul 13, 2018 Jul 13, 2018

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Picture number is #66004066

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Adobe Employee ,
Jul 13, 2018 Jul 13, 2018

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Hi Mattias,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 14, 2018 Jul 14, 2018

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Thank you for the help.

Regards,
Mattias

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Adobe Employee ,
Jul 16, 2018 Jul 16, 2018

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You are welcome!

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