Cancel "Free Trial"

[Linda24442595yb13]

Hi Linda from South Africa - I have had the same problem and instead of allowing me to cancel the trial I am requested to update my payment details!! And an International transaction was processed on my bank account yesterday whilst still in the trial period! I would not expect this from a legitimate Sofware Giant. I further cancelled the trial but email came back unsent. This usually the actions of start-ups / dodgy sites to say the least. Please assist soonest.

[WendellaBee · Accepted solution]

Hi Linda from South Africa,

You've posted your question in the Adobe Stock community forum. I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.