Cancel Stock Subscription but there is a fee?

New Here ,
May 22, 2022 May 22, 2022

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Hi! I am trying to cancel a free trial I received by Stock, but didn't realize that I had to pay a fee because it was a yearly, monthly purchase?! It was supposed to be free and in a couple days I am getting charged but I cannot afford anything! Please, I do not want to pay the fee or the monthly purchase! 

I am okay with having the remaining months with my pre-purchased Creative cloud yearly subscription, but I do not want Stock anymore. It is a separate plan and the fee I am being charged is the same as the Create Cloud subscription. Please! I cannot pay for anything else right now! Someone help me cancel Stock without fees please!

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Account management , Creative Cloud Integration , General , Plans and purchase , Terms of use , Troubleshooting

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Adobe Community Professional , May 23, 2022 May 23, 2022
The trial, you have subscribed, is a subscription for a year, first month free, cancellable the first month without a fee, cancellable during the first 14 days of the second month (first month to pay) without any fee and a refund. Thereafter, you have a subscription for (the remaining of) a year. If you want to cancel, you agreed to pay half of the remaining due as an early cancellation fee. I suggest you contact Adobe customer care for negotiating your way out of this contract. Adobe customer...

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Adobe Community Professional ,
May 23, 2022 May 23, 2022

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The trial, you have subscribed, is a subscription for a year, first month free, cancellable the first month without a fee, cancellable during the first 14 days of the second month (first month to pay) without any fee and a refund. Thereafter, you have a subscription for (the remaining of) a year. If you want to cancel, you agreed to pay half of the remaining due as an early cancellation fee.

 

I suggest you contact Adobe customer care for negotiating your way out of this contract. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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