Cancel Subscription

[sérgioc8564536]

I only subscribed a 1 month trial and i want to cancel the plan, but I just got a bill of 36,89 € saying it includes the Adobe stock plan. I never subscribed to the stock plan so I would like to cancel my subscription.

[twaritar3263062 · Accepted solution]

Hi Sergio,

Sorry to hear that you are facing troubles with Adobe Stock services. I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues. Please see your private message for more information.

Regards,

Twarita