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Cancel this right now and return my money

New Here ,
Nov 13, 2018 Nov 13, 2018

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Hi have no idea what this Adobe stocks is. I did not authorise this subscription nor its monthly renewal since July 2018. Cancel this subscription immediately and return my funds.

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correct answers 1 Correct answer

Adobe Employee , Nov 23, 2018 Nov 23, 2018
Kym,The issue has been taken care off and resolved.Regards,Twarita

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi there,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 25 Jun 2018.

When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

However, I understand your concern here that you might not be aware/or have overlooked the terms when you had signed up for the Adobe Stock promo offer.

You can now self-cancel your subscription. Please follow the steps as mentioned in the help document: Cancel your Adobe Stock membership

You may also reach out to our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Nov 13, 2018 Nov 13, 2018

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Twarita,

Twarita,

Please provide evidence of the initiation of this subscription.

Kind regards,

Kym Cunningham

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Adobe Employee ,
Nov 15, 2018 Nov 15, 2018

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Kym,

When you sign up for Adobe Stock 10 images per month(one-year), it is clearly stated that you are signing up for an annual commitment and the free trial was valid for a month only. If you cancel within the correct timeframe you will not be charged.

Please see the screenshot below:

I have checked your account details again and noticed that you have not used any of the allocated licenses.

Please see the private message for more details.

Regards,

Twarita

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New Here ,
Nov 15, 2018 Nov 15, 2018

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Twarita,

I am well aware I have not used any of whatever this is because I did not sign up for this. I do not know how you have my credit card details and I expect you to cancel this membership now and return my money. I did not authorise this Membership. A screen shot of the terms and conditions is not proof of an account I allegedly signed up for.

Kind regards,

Kym Cunningham

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Adobe Employee ,
Nov 23, 2018 Nov 23, 2018

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Kym,

The issue has been taken care off and resolved.

Regards,

Twarita

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