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New Here ,
Nov 26, 2018 Nov 26, 2018

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I didn't order Stock nor do I want it but somehow it is being charged to my son's credit card.  There is no way he would have purchased stock.  I've been on the phone twice today both over 40 minutes with no answer, can't investigate Stock charges via chat, there is not way to investigate why it is being charged.  I have used adobe photoshop and misc. applications since '07 and never had a billing issue. 

I need a credit for over $60 applied to my son's account he can't afford fraudulent charges.  HELP ASAP

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Adobe Employee , Nov 27, 2018 Nov 27, 2018
Hi Jody,Sorry for the trouble it has caused to you.As per our records, there is an Adobe Stock subscription under the Adobe ID shared in the forums, subscribed on 01 May 2018.I will request to contact our support team Support FAQ: How can I contact Adobe for support? for the refund related requests.In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link If still, you face any trouble ...

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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Hi Jody,

Sorry for the trouble it has caused to you.

As per our records, there is an Adobe Stock subscription under the Adobe ID shared in the forums, subscribed on 01 May 2018.

I will request to contact our support team Support FAQ: How can I contact Adobe for support? for the refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If still, you face any trouble feel free to update this thread.

Regards,

Twarita

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