Cancelation

[Patrick31227747akyy]

I originally subscribed to Adobe Stock with the free trial. I immediately realized that this was not the product I would be able to use, so I canceled it before the free trial ended. For some reason it re-activated and I was charged $49.99, so I went back on the day I saw the charge and I canceled it again. This time I was told that I would receive a refund of $49.99 in 5-7 business days. After a week, I had not received the refund so I signed back into Adobe and it was active again. This time when I tried to cancel it I was told it would cost me $274 cancellation fee. I used the chat to talk to somebody and they told me the best they could do was refund me a prorated amount of $21 and change my account to the $19.99 plan. So I said fine because I figured I did something wrong when canceling. What they didn’t tell me was that in order to get the $21 refund they would charge me $19.99 for the first month of the new plan. Which is ridiculous. I was willing to accept some fault before, but now I see all the complaints of people canceling and then somehow the account re-activates and they get charged. Is there anyway to cancel and get the $49.99 back? I have tried multiple times and it is not working. 

[WendellaBee · Accepted solution]

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

If you require additonal assistance please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[Patrick31227747akyy]

I apologize. The account is under the email [REMOVED BY MODERATOR[ I’ll sign on under that name and reply, so u can see what I am talking about. 

[Patrick31227142u0q6]

I posted this under the wrong account, so I am copying and pasting the same message here. I originally subscribed to Adobe Stock with the free trial. I immediately realized that this was not the product I would be able to use, so I canceled it before the free trial ended. For some reason it re-activated and I was charged $49.99, so I went back on the day I saw the charge and I canceled it again. This time I was told that I would receive a refund of $49.99 in 5-7 business days. After a week, I had not received the refund so I signed back into Adobe and it was active again. This time when I tried to cancel it I was told it would cost me $274 cancellation fee. I used the chat to talk to somebody and they told me the best they could do was refund me a prorated amount of $21 and change my account to the $19.99 plan. So I said fine because I figured I did something wrong when canceling. What they didn’t tell me was that in order to get the $21 refund they would charge me $19.99 for the first month of the new plan. Which is ridiculous. I was willing to accept some fault before, but now I see all the complaints of people canceling and then somehow the account re-activates and they get charged. Is there anyway to cancel and get the $49.99 back? I have tried multiple times and it is not working. 

[Jill_C]

Are you referring to an Adobe Stock subscription or an Adobe apps subscription? The amounts you've indicated seem to infer a Creative Cloud apps subscription. 

[Patrick31227142u0q6]

This is the account I was talking about. Any help in canceling it so it stays canceled and getting a refund would be appreciated. 

[WendellaBee · Accepted solution]

I can't help you directly, but now that you are signed into the forums with the account with the subscription I would still recommend that you contact our customer care. They should be able to assist you with your cancellation and if you have any issue let me know.