• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Canceled stock trial but I was charged anyway.

New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

I canceled my Adobe Stock trial yesterday (05/22/2024).  I know it went through because it warned me about loosing access to anything I had aquired and I confirmed.  Today I was charged, and given the search results on your forums it's far from an uncommon incident.  I would like a refund.

TOPICS
Plans and purchase

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

You are not addressing Adobe Customer Care directly in this forum. You should have an email as proof of cancellation. Contact them via the chat icon found near the bottom right on this page:

Cancel your Adobe Stock membership

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

Thank you Jill.  All of the "Contact Us" links I had found directed me to the forums.  They were able to resolve my issue in chat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

LATEST

Great! Glad to hear you were able to resolve it without too much stress 🙂 

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started