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Canceling my subscription, 60 Days free

New Here ,
Jan 13, 2021 Jan 13, 2021

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Hello! I was trying to cancel my 10 assets monthly (annual I've just learned) adobe stock subscription, and when I reached the offers page, it said that I could continue my subscription with 60 free days. So, I chatted with a representative about the offer and decided to take it instead of paying the cancelation fee. Upon taking the offer, a screen popped up that said I was committed to an annual plan, although I had specifically clarified with the chat person I was talking to that I could cancel my subscription at the end of my first year (this May) without a cancellation fee. (image attached for proof)

 

My question is, can I still cancel my subscription in May or did I just sell my soul to another year of adobe stock? 

 

Thank you!

Screen Shot 2021-01-13 at 4.10.39 PM.png

 

TOPICS
Account management, General, Licensing

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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@ashleysoderberg You should be okay, but I'd recommend cancelling via customer care as there have been issues in the past with the cancellation date.

EBQ

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