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1

Cancellation Fees should be illegal

New Here ,
Mar 01, 2023 Mar 01, 2023

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Can somone please explain to me why I am getting charged $197 exit fees when I pay a monthly subscription?

I am trying to get answers/ reasoning of why this amount is so high or at least a break down of costs but I just get sent through multiple webpages that give me no information.

I beleive these exit fees are beyond ridiculous for a monthly subscription and I have no way of navigating it. 

I would not recommend Adobe to any designers. I really hope gen Z can invent a better program so Adobe doesn't have the monopoly in the workplace and design field. Absolutely rdiculous and unapproachable. 

TOPICS
Account management , Licensing , Plans and purchase , Terms of use

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correct answers 1 Correct answer

Community Expert , Mar 01, 2023 Mar 01, 2023

You need to pay cancellation fees, because you promised Adobe to pay a subscription for at least a year. If you would have liked to cancel anytime without a fee, you would have taken a monthly subscription. 

 

You also need to pay the early termination fee, because you agreed with the terms and conditions of this contract. 

 

The early termination fee is half of the remaining due. 

 

You have an annual subscription paid by the month. 

 

I would suggest, you contact Adobe customer care and see wh

...

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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You need to pay cancellation fees, because you promised Adobe to pay a subscription for at least a year. If you would have liked to cancel anytime without a fee, you would have taken a monthly subscription. 

 

You also need to pay the early termination fee, because you agreed with the terms and conditions of this contract. 

 

The early termination fee is half of the remaining due. 

 

You have an annual subscription paid by the month. 

 

I would suggest, you contact Adobe customer care and see what can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
Mar 02, 2023 Mar 02, 2023

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There is a monthly subscription, which costs more and can be cancelled any time. But you can get a generous discount if you promise to pay for the year. Of course, if you want to break the promise, Adobe have to charge as they promised. They keep their promise because otherwise it's unfair to the people who paid the full price.

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New Here ,
Mar 02, 2023 Mar 02, 2023

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I Have exactly the same issue. I pay for almost three years, so I already fullfilled obligation to pay for one year, but when I try to cancel a plan I have a message that I should pay more than  one hundred Euro cancelation fee. That's ridiculous.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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That's ridiculous.


By @Maciej28672468wtf4

Sorry, no, you did not fully understand the terms of your contract. The contract renews for a new year at the anniversary date. It's not that the contract then switches to a monthly renewed contract. To avoid cancellation fees, you need to cancel the last month of your subscription. If you cancel earlier, you will need to pay half of the remaining due as an early cancellation fee.

 

Don't blame me, however, for this. This is what is written in the contract you concluded with Adobe.

 

Tip: Contact Adobe customer care and negotiate.

ABAMBO | Hard- and Software Engineer | Photographer

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