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Cancellation

New Here ,
Aug 25, 2023 Aug 25, 2023

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I cancelled my plan but continued to receive invoices eventhough I was no longer using the service. I am disputing (2) invoices that I should never have been charged.

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Account management , Plans and purchase

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correct answers 3 Correct answers

Community Expert , Aug 25, 2023 Aug 25, 2023

If you successfully canceled your stock membership, you should have an email confirming that. This page indicates the procedure to cancel. If you have questions about the process or want to discuss further, use either the chat icon or contact us link on that page.

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

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Adobe Employee , Aug 25, 2023 Aug 25, 2023

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

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Adobe Employee , Aug 28, 2023 Aug 28, 2023

You've posted to the Adobe Stock community forum. If you have questions about your Adobe subscriptions that can't be resolved in account management then you'll need to contact customer care.
https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of

...

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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If you successfully canceled your stock membership, you should have an email confirming that. This page indicates the procedure to cancel. If you have questions about the process or want to discuss further, use either the chat icon or contact us link on that page.

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Jill C., Forum Volunteer

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

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New Here ,
Aug 25, 2023 Aug 25, 2023

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I dont know what "Stock" refers to but I have no subscriptions at this time...that is why I am complaing that I am receiving invoices after cancellation. I had Pro from September 2020 until December 2022. Then Standard until may 2023. I cancled and then continued to receive invoices. One for 13.93 June 21 and a Debit of 34.83 June 22.

 

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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You've posted to the Adobe Stock community forum. If you have questions about your Adobe subscriptions that can't be resolved in account management then you'll need to contact customer care.
https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Locking this post.

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