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Cancelled but still have charges on our credit card

New Here ,
Oct 22, 2018 Oct 22, 2018

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We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?

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correct answers 1 Correct answer

Adobe Employee , Oct 22, 2018 Oct 22, 2018
Hi Danita,I apologize for the troubles that you've faced.I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.They'll be contacting you shortly.Regards,Sheena

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Advisor ,
Oct 22, 2018 Oct 22, 2018

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Hi danitaw56099435, This is the answer to a similar question that was posted today. Hopefully it will help you too. Best regards, JH

Re: Can't cancel my subscription

John T SmithAdobe Community Professional & MVP

This is a public forum, not the link to Adobe support

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

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New Here ,
Oct 22, 2018 Oct 22, 2018

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I contacted you and got disconnected last week. I got this:

  • Adobe ID: <REMOVED BY MODERATOR>
  • Case number: ADB-4117761-Y2G1

I cancelled the Stock photos but still got charged for July and Aug. $29.99 each month. I cancelled in June. Please advise how to get those months refunded.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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Hi Danita,

I apologize for the troubles that you've faced.

I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

They'll be contacting you shortly.

Regards,

Sheena

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