Cancelled but still have charges on our credit card

[danitaw56099435]

We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?

[joanH]

Hi danitaw56099435, This is the answer to a similar question that was posted today. Hopefully it will help you too. Best regards, JH

Re: Can't cancel my subscription

John T Smith Oct 21, 2018 12:28 PM (in response to vantagegamingyts96502071)

This is a public forum, not the link to Adobe support

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

[danitaw56099435]

I contacted you and got disconnected last week. I got this:

• Adobe ID: <REMOVED BY MODERATOR>
• Case number: ADB-4117761-Y2G1

I cancelled the Stock photos but still got charged for July and Aug. $29.99 each month. I cancelled in June. Please advise how to get those months refunded.

[Sheena Kaul · Accepted solution]

Hi Danita,

I apologize for the troubles that you've faced.

I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

They'll be contacting you shortly.

Regards,

Sheena