cancelling adobe stock

New Here ,
Jun 07, 2022 Jun 07, 2022

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I would like to cancel my adobe stock. I tried the trial but wasn't given a prompt that the trial is ending and rolling over to an annual plan...and also not clear on early cancellation cost....it an exhorbitian price. could anyone help and how would I be able to cancel because I dont' use it at all and it isn't clear when getting the trial. 

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Adobe Community Professional , Jun 08, 2022 Jun 08, 2022

Trial ends after the first month. You get charged the second month, but still can cancel during the first 14 days into the paid subscription, and you will be refunded. Thereafter, you have a one-year subscription of Adobe stock, that you can cancel anytime by paying half of the remaining due. This is clearly all noted in the one page (on my computer screen) terms and conditions. You did agree to those terms.

 

Now, if you really don't use the service, you may try contacting Adobe customer care a

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Trial ends after the first month. You get charged the second month, but still can cancel during the first 14 days into the paid subscription, and you will be refunded. Thereafter, you have a one-year subscription of Adobe stock, that you can cancel anytime by paying half of the remaining due. This is clearly all noted in the one page (on my computer screen) terms and conditions. You did agree to those terms.

 

Now, if you really don't use the service, you may try contacting Adobe customer care and negotiate your way out of this contract at the least cost for you. Good luck.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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