Cancelling Stock Monthly Plan implications not clear

Explorer ,
Sep 12, 2022 Sep 12, 2022

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I have had the automatically renewing monthly plan for Adobe Stock for several months and it was fine but now I don't need it.  I went to my account page where the plans are listed and went through the menus to cancel just the Monthly Stock Plan.  On the last page however it stated "What you will Lose if you cancel" And it stated that I would lose all access to my Apps. My storage would be reduced to 2 Gs, etc.  It was like I was cancelling my whole Creative Cloud account.  Which I'm not.  What gives?  How do I make sure I'm just going back to the Stock On-Demand part of my plan, which is still listed there? I don't want to hit some button that accidently throws me out of the system obviously. Thank you.

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Account management , Plans and purchase , Terms of use

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Adobe Employee , Sep 12, 2022 Sep 12, 2022

Hi @braidlady,

Thank you for posting this. You are not the first customer to notice this. The text is incorrect. Cancelling your Adobe Stock subscription will have no affect on the status of your Creative Cloud subscription.

 

The responsible team is aware of the issue and is working to update this text however we don't have an ETA of when this will be completed.

 

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hi @braidlady,

Thank you for posting this. You are not the first customer to notice this. The text is incorrect. Cancelling your Adobe Stock subscription will have no affect on the status of your Creative Cloud subscription.

 

The responsible team is aware of the issue and is working to update this text however we don't have an ETA of when this will be completed.

 

EBQ

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Explorer ,
Sep 12, 2022 Sep 12, 2022

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Phew! Thanks for the quick reply and explanation.

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