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cancelling

New Here ,
Dec 09, 2022 Dec 09, 2022

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I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. When I noticed the charge after first month, I immediately tried to cancel but there wasn't any option for it under "manage my supscription". I never used this service and now it charges 38 euros every month?  I want to cancel this supscription and get a refund but i don't know who to talk to. please help me

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correct answers 1 Correct answer

Community Expert , Dec 09, 2022 Dec 09, 2022

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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The instructions for cancelling the subscription are shown here:

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If you are unsuccessful at doing so, or have further questions, click on the chat icon at the bottom right corner of the screen,

Jill C., Forum Volunteer

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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