cannot cancel my trial free subscription of adobe stock

[DougStewart]

it says "there was a problem processing my request". I have tried many times and cannot get past this step.

Please cancel this subscription. I have received an invoice which Ihope will also be cancelled as the first month was free, right?

Online help said

As I can see you are unable to cancel as your payment is pending.

Once payment get clear you will able to cancel.

Which I do not understand given the "free"nature of the first month...

[twaritar3263062 · Accepted solution]

Hi Doug,

Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) on 29 Jan 2019. When you subscribe to the Adobe Stock promo offer(10 images or 40 images per month one-year plan) the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information on the licensing terms and restrictions of Adobe Stock, please refer to Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

Please see your private message for more details.

Regards,

Twarita

[DougStewart]

Thank you for your help - much appreciated.

regards

doug

[twaritar3263062]

You are welcome!