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cannot cancel my trial free subscription of adobe stock

New Here ,
Feb 28, 2019 Feb 28, 2019

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it says "there was a problem processing my request". I have tried many times and cannot get past this step.

Please cancel this subscription. I have received an invoice which Ihope will also be cancelled as the first month was free, right?

Online help said

As I can see you are unable to cancel as your payment is pending.

Once payment get clear you will able to cancel.

Which I do not understand given the "free"nature of the first month...

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2019 Feb 28, 2019
Hi Doug,Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) on 29 Jan 2019. When you subscribe to the Adobe Stock promo offer(10 images or 40 images per month one-year plan) the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.For more information on the licens...

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Adobe Employee ,
Feb 28, 2019 Feb 28, 2019

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Hi Doug,

Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) on 29 Jan 2019. When you subscribe to the Adobe Stock promo offer(10 images or 40 images per month one-year plan) the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information on the licensing terms and restrictions of Adobe Stock, please refer to Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

Please see your private message for more details.

Regards,

Twarita

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New Here ,
Feb 28, 2019 Feb 28, 2019

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Thank you for your help - much appreciated.

regards

doug

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Adobe Employee ,
Mar 01, 2019 Mar 01, 2019

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You are welcome!

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