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Cannot download Adobe stock presets in any app

New Here ,
Sep 29, 2019 Sep 29, 2019

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Hello

I recently tried using a preset Adobe Stock template in Illustrator, Photoshop and InDesign but it would not download.

I restarted the restarted the apps and later on the pc but the issue remains. 

I tried different templates and different apps but the issue is quite persistant throughout all of the apps.

Screenshot added with the template screen and a sample download, the size of the download is shown on the top right, but no progress bar is shown or any download wil go through.

 

Any help is appreciated 

David

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Adobe Community Professional ,
Sep 29, 2019 Sep 29, 2019

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Moved from Get Started to Adobe Stock.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Sep 30, 2019 Sep 30, 2019

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Hi R.,

Can you please provide the asset ID number? Also please confirm that your Creative Cloud software is the latest version.

 

EBQ

EBQ

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