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Cannot download file

New Here ,
Mar 15, 2021 Mar 15, 2021

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I have bought 2 times licence for picture:

https://stock.adobe.com/pl/images/usa-oregon-sunset-over-the-pacific-ocean-from-cape-perpetua/284454...

and file cannot be downloaded... why? I do need that file, I have bought it two times and still cannot download. Help me please.

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Download, Licensing

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi @Michał5C96,

Can you  please provide more information? Are you receiving an error? Are you downloading in app or from the Adobe Stock website? This will help us troubleshoot the issue.

EBQ

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New Here ,
Mar 15, 2021 Mar 15, 2021

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cannot download the file.

the live chat says that file is corrupted, 

then i have second problem https://stock.adobe.com/pl/images/mount-dale/325132512?prev_url=detail

file has disappard.... they claim that has beed deleted... what a pity... from 50 files 2 of them out of use.... that is a lot.

so 4% of files on average is bad... ? 

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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It is entirely possible there was something wrong with the file you reported. It is also possible that files will periodically be deleted, the contributor has the right to do this.

EBQ

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