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Hi all,
I've purchased a 750 stock media subscription that can be canceled monthly. Now, I would like to cancel the subscription. For two weeks, the platform has been telling me that subscription management will soon be available.
Point is, I cannot change the subscription and have no place to turn to - except you. Can somebody help, please?
Thank you, yamato7!
As mentioned above, I was only provided with the option to chat with a bot, which told me I didn't have sufficient access to manage the details of the relevant account. However, I sat down with IT this morning, and we solved the issue. This is what we did:
* Our IT department, as opposed to myself, does have a phone support number, and we called.
* The first agent struggled to understand the situation and just said we should cancel the subscription. We insisted that this was no
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To manage your subscription, log in to your Adobe account.
Customer support is available via chat or phone during business hours.
Outside business hours, a bot will assist you.
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Thank you, yamato7!
As mentioned above, I was only provided with the option to chat with a bot, which told me I didn't have sufficient access to manage the details of the relevant account. However, I sat down with IT this morning, and we solved the issue. This is what we did:
* Our IT department, as opposed to myself, does have a phone support number, and we called.
* The first agent struggled to understand the situation and just said we should cancel the subscription. We insisted that this was not possible. She forwarded us to a colleague.
* The second agent from a different department looked into it and shared that the problem might have occurred because payment was not received yet (maybe, but it was booked with a credit card with enough credit on it; we will have to check with the Finance department). However, he offered to cancel the subscription on our behalf and the problem was solved.
I hope this description helps in case somebody runs into the same bizarre scenario.
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Since there are multiple types of subscriptions, you need to specify which plan you are using.
Since there are few users using the Team or Enterprise plan, I think customer support is a better option if you want to get a quick and accurate answer.
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If you have a Teams or Enterprise plan, you'll have the contract owner who can cancel a subscription. If you pass via a reseller, that reseller can cancel too.
As you do not seam to have enough privilege, to know the phone support number, I suppose that you are not a plan administrator as those get the phone number shown in the admin console.
Individual plans can be cancelled by the individual user, and only by the individual user (and Adobe customer care).
As a matter of fact, if you are part of a bigger entity with managed computers, it is always wise to ask the IT to intervene.