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Cannot find my subscription to cancel it

New Here ,
Feb 15, 2021 Feb 15, 2021

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On January 14, 2021 I tried to sign a Stock subscription (annual) with conditions for free for the first month and the possibility to cancel within the first month without penalty. After clicking, I tried to cancel the annual subscription, but I couldn't find any subscription. So I immediately opened a case, the same day, on the Adobe website and they called me. On the phone I explained the situation that I could not cancel subscription because I could not find any Stock subscription in the plans. The operator confirmed to me over the phone that there was no subscription, so I would not be charged. It is evident that there is still no paid Stock plan / subscription to cancel.

Now I've received a charge of €36 (including VAT) for the annual subscription never started.
I kindly ask you to point out the problem to Adobe and ask for an immediate refund.
Thank you very much.
Best regards
Stefano M

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Account management

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi @Stefano Man,

 

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

EBQ

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