Cannot license anything even though I have a subscription

[Melody5EC0]

Hello, 

I have a trial version of adobe stock (10 assets a month). When I visit the adobe stock website and I'm signed in to my account, it says I do not have a subscription but when I go to my account the plan shows up. I was using an audio in premiere pro and clicked the cart button but it says I have to buy a subscription or credit. Any help trying to figure this out? 

Here's what shows up. 

 

[Abambo]

Try to go to https://stock.adobe.com check, if you are signed in (upper-right corner: look for your avatar, left of your avatar you see the still available assets). If you are not signed-in, sign-in.

Search for your audio file:

and licence the asset from there:

I hope that works.

[Melody5EC0]

No luck. I have the same issue pop up whether it's on the website or on a program and I'm signed in. It just offers me to look at different subscriptions and when I click on one, it says I already have a plan. So I'm confused? 

[Abambo · Accepted solution]

Contact Adobe customer care on this issue. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)