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cannot pay

New Here ,
Nov 01, 2025 Nov 01, 2025

I am a user. Why can't I subscribe to Adobe's package? It keeps showing a failure message.

TOPICS
Account management , Plans and purchase
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Community Expert ,
Nov 01, 2025 Nov 01, 2025

It's not clear which subscription you're referring to, but this is not the correct forum to post in. Go to the Account and Billing forum and also include a screenprint of the error message you're receiving and someone should be able to help you there.

Jill C., Forum Volunteer
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Community Expert ,
Nov 04, 2025 Nov 04, 2025
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What country are you in? There are countries, where Adobe does not sell directly.

ABAMBO | Hard- and Software Engineer | Photographer
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