Cannot remove transparency layer from Adobe Stock image

[chriss72959020]

I recently licensed image #127309915 from Adobe Stock which has a transparent background layer. I downloaded it and imported it into Photoshop but the transparency remained. I then loaded it into Illustrator to inspect the layers but I could see which layer is applying the transparent background.

Can anyone help please?

Thanks,

Chris

[Brad Lawryk]

That file is an Illustrator file. You would need Illustrator to edit it.

[chriss72959020]

Thanks for the reply Brad. As mentioned in my post, I have already tried loading the image into Adobe Illustrator but could not see the offending layer causing the transparency grid background.

[KanikaS]

Looping in Om Nath Jha​ for help.

[Om Nath Jha · Accepted solution]

Hi Chris,

The background is a grouped layer within the Layer 1. Please see the attached screenshot for more details:

Hope this helps. Feel free to update the discussion if you need further assistance.

Regards,

Om

[Alejandro5EB4]

Hello,

I am struggling with this same exact issue for this same image. I am able to remove the checkered background like you showed, but end up with all that black surrounding the glowing effect (just like in the picture above). How can we get rid of the black so we only have the glow effect?

Thank you,

Alex

[Abambo]

Hi @Alejandro5EB4,

Apologies for the delayed response. I hope that you did find the solution by now.

For anyone with similar problems: The effects are designed to be applied to a dark background. Otherwise, the comp does not work.

[Shay5F88]

I'm having the same problem. Total waste of money. Bought illustrator still didn't work. The people here don't care. I've had no problem doing on Puc in the past... it's a sham..

[Abambo]

Hi @Shay5F88,

Sorry to hear that you have problems. Could you please elaborate those problems? If they are Illustrator related, you may also be better off asking your question in the Illustrator forum.

And BTW: we do care! 🙂

[Joanne2901602299z0]

In my opion, the average content creator shouldn't have to work so hard to use an image from Adobe Stock that "says" the background is transparent, when you actually need another Adobe tool to remove the checkered layer. It creates a very poor user experience. This has been a pain point for serval years so perhaps this could be a higher priority item on your to-do list? Just a thought.