Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Cannot save Stock assets to My Library

Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

Copy link to clipboard

Copied

Hi

I cannot saee any stock assets to My Library;

I could previously also choose which Library to save an asset to (various projects) but this option is no longer available.error : "Could not save asset into My Library"

The My Library Folder is completely empty, ther are no duplicate names or funky characters

I have tried to create a new Library to use and the error keeps coming.

Tried several browsers, cleared all cache, changed even machines, and updated all CC, still get the error.

 

TOPICS
Troubleshooting

Views

292

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

Copy link to clipboard

Copied

Hi Kajboe,

Can you see if you can create/add to libraries on https://assets.adobe.com/libraries? It seems you've tried all of the other tips we've posted.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

Copy link to clipboard

Copied

Well, that is where I create my libraries and where I have created  the empty My Library which cannot be found by Stock for saving.

Why can I not manage my libraries and choose an alternative location / Library ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

Copy link to clipboard

Copied

Hi Kajboe,

Can you provide more information? What do you mean by an "alternative location"?

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

Copy link to clipboard

Copied

While I have My library, which Stock doesn't download into for wahtever reason, i can create other libraries. but I cannot tell stock " choose this library instead as an alternative". I can create as many libraries as I want, but not download anytnig into thembecause thre is no way anylonger to tell Stock which library to download an asset into, and the default library as per Stock, My Library, cannot be downloaded into. So another reated library would count as "alternative location". It is not feasable I download everything locally, then try to get it somehow into the intened library folder.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

Copy link to clipboard

Copied

Since you are also an employee please reach out to me through internal channels.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 04, 2020 Apr 04, 2020

Copy link to clipboard

Copied

LATEST

Will do, thx. Speak later. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started