Cannot use my adobe stock plan

[franckb2456288]

Hi,

I've recently upgraded from a Adobe Stock plan 10 pics / mo to a 40 pics / mo.
Since that,  my account shows Credit  : 0 and if I want to get a picture, I've to buy some credits.
So I pay for a plan that I can't use...
Help will be appreciated !

TIA

 

Franck

[aRya11]

Hi Franck,

I am sorry to hear that you are facing this issue. We are working on fixing this soon. Meanwhile we have granted some licenses to unblock you. Hope this helps. 

Thanks,

Arya

[aRya11 · Accepted solution]

Hello Franck,

This issue is fixed now, and you should have the 40 licenses now available to use.

Thanks,

AA