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Cannot use the 18 images available after canceling subscription

New Here ,
Dec 21, 2018 Dec 21, 2018

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I am an Adobe Creative Suite subscriber and recently tried Adobe Stock. The selection is amazing and I like the service, but I didn't need it and cancelled. I still have 18 images available to use, but when I try to download an image, I am directed to my account payment page - where everything is paid up and fine... ? Can I use the 18 images showing available to me?

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Adobe Employee , Dec 21, 2018 Dec 21, 2018
Hi Maggie,Sorry for the trouble it has caused to you.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2018. The subscription has been suspended.Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Dec 21, 2018 Dec 21, 2018

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Hi Maggie,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2018. The subscription has been suspended.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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