Card not being accepted

[Blake98BC]

Hi!

I am a graphic designer and I have been trying to purchase a subscription to Adobe Stock. However, when I try to use my saved method of payment, I keep on getting this message:

"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."

I'm not quite sure why I would receive this message over and over again, as I've checked my address/email and it all lines up. Any help would be GREATLY appreciated! Thanks!

[Abambo · Accepted solution]

I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

[Blake98BC]

Thanks so much! Will do

[Sumiran Morje]

Hey, 
I have an account on Adobe Stock and have images available and I'm looking for someone who needs stock imgaes. Please let me know if you want to connect.