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Card not being accepted

New Here ,
Nov 01, 2020 Nov 01, 2020

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Hi!

I am a graphic designer and I have been trying to purchase a subscription to Adobe Stock. However, when I try to use my saved method of payment, I keep on getting this message:


"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support
 for help."

 

I'm not quite sure why I would receive this message over and over again, as I've checked my address/email and it all lines up. Any help would be GREATLY appreciated! Thanks!

TOPICS
Account management, General, Plans and purchase, Troubleshooting

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Adobe Community Professional , Nov 01, 2020 Nov 01, 2020
I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Adobe Community Professional ,
Nov 01, 2020 Nov 01, 2020

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I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 01, 2020 Nov 01, 2020

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Thanks so much! Will do

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Hey, 
I have an account on Adobe Stock and have images available and I'm looking for someone who needs stock imgaes. Please let me know if you want to connect. 

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