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Change plan without losing resources

New Here ,
Aug 13, 2019 Aug 13, 2019

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Can I change my Plan in Adobe Stock from 40 resources per month to 10 resources per month and save the unused resources that were transferred to the next period in the last 3 months?

For now i have 92 images to licence. I don't want to lose them.

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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Hello P.,

Thank you for posting your question to the forums. Yes, you can retain your unused licenses if you switch between these two plans. Please Contact Customer Care to make the switch. The customer care agent will need to submit a request to restore the license quota from your old subscription, as this is not an automatic process.

EBQ

EBQ

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New Here ,
Aug 13, 2019 Aug 13, 2019

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And if I move from the 10 images per month to the free plan, will I still keep my credits?

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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Hi G.,

You do have to maintain an active Stock subscription to retain your licenses.

EBQ

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Adobe Community Professional ,
Aug 14, 2019 Aug 14, 2019

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LATEST

gustavor8196356  wrote

And if I move from the 10 images per month to the free plan, will I still keep my credits?

That won't work. You will forfeit the unused credits. I would also keep the link to this thread by hand when contacting Customer service in case of discussions with CS.

Please note also that with a 10 images/month plan you can not have more than 120 available credits. The credits restored however may have a different expiration date attached (unused credits expire after a year), so you may be lucky ... for the year.

ABAMBO | Hard- and Software Engineer | Photographer

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