Changed Plan a month ago, now I have no assets

Community Beginner ,
May 02, 2022 May 02, 2022

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So I changed my plan to the 49.99 plan that gives me the option of video stock or the regular image stock, was like 25 assets a month, well I'm not getting any of those assets, kind of upset over it because I need it for my business and Im not receiving the service I paid for. Whats going on? I go to get the said asset I need and it says choose a plan, already have a plan! then it says you already have a plan, but nothing happens.

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi @edwardz84845479,

Thank you for posting here on the forum. I can see that you spoke to someone about this issue and it was only temporarily fixed. Please contact customer care with this case number: ADB-24336691-S8Z9

They will need to escalate this issue to the engineering team in order to prevent this issue from happening again.

 

In the meantime I will forward your case to my contacts in customer care and request they connect with you.

EBQ

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