Charge made but signature not released.

[RonyMax]

I was charged on my card but even after hours of waiting the download of images was not released.

I checked the admin console and it still appears as unpaid.

[twaritar3263062 · Accepted solution]

Hi Rony,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).

Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita