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Charge made but signature not released.

New Here ,
Mar 01, 2019 Mar 01, 2019

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I was charged on my card but even after hours of waiting the download of images was not released.

I checked the admin console and it still appears as unpaid.

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Adobe Employee , Mar 04, 2019 Mar 04, 2019
Hi Rony,Sorry to hear that you are facing issues with Adobe Stock services.I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.You may also contact our support team Support FAQ: How can I contact Adobe for support?  for fu...

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Adobe Employee ,
Mar 04, 2019 Mar 04, 2019

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Hi Rony,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).

Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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