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Charged after Adobe free trial cancellation

New Here ,
Apr 05, 2022 Apr 05, 2022

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Unfortunately after reading up on many posts, it seems that this is a frequent issue that occurs to far too many members. 

 

I signed up for the Adobe free trial on January 21st 2022 I believe. I cancelled my FREE TRIAL prior to the trial ending. I cancalled the 27th of January. Fast forward to April 2022. I noticed that I have been billed for an Adobe subscription I know for a fact, was cancelled, for the months of: January, February, and March. For a current total of 47.79. I spoke to a representative who was of absolutely no help in terms of answwering the questions I had about the charges and why my subscription had not been cancelled when I cancelled prior to my trial ending. She also let me know she could help me cancel now but I would owe a cancellation fee of 67. I came to the support community in hopes that someone could help me resolve this issue. The charges for the months of January, February, and March should have never occurred to begin with and its frustrating that on top of that an additional $67 would need to occur for my issue to be 'resolved'.

 

I am unsure whether it was an error on behalf of your systems or your staff but I would appreciate any help going about recieving my refund for what should have been a cancelled service and for the fee to be fully waived since to my knowledge I never proceeded with the subscription. If there is anyone else I can reach, please direct me to them as I no longer wish to deal with this through your cs line as they were no help. I would like to resolve this issue before another unathorized payment occurs. 

 

Thank you.

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Hi @carolina23911346la1f,

I'm sorry for your troubles. To solve this, you need to contact Adobe customer care. If you have not used the service after your first month, you should get help. If you don't get satisfacrion, ask to speak to a subervisor. Good luck.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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You have posted your question to the Adobe Stock forum. I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

 

In general if you have any trial subscription and you successfully cancel it you will receive a confirmation email.

EBQ

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